Privacy and data policy
Updated on: 1 May 2025
Neurovento Pty Ltd ("Neurovento", "we", "us" or "our") takes privacy seriously. This Privacy Policy describes how we collect, use, disclose and protect information when you visit our website neurovento.live and use our AI trading platform, together referred to as the "Service". Please review these terms carefully; if you disagree with them, stop using the Service.
1. Data We Gather
1.1 Details You Give Us
When you open an account or use the Service, we may request or receive:
- Identity information: your full name and date of birth.
- Contact information: email address, telephone number and residential address.
- Financial information: read-only or execution broker API keys, investment choices and risk settings. We do not retain complete broker login details or payment card numbers.
- Account profile: username, preferred trading approach and notification choices.
- Correspondence: messages submitted through support channels or sent by email.
1.2 Automatically Collected Details
Using the Service also results in the automatic collection of certain technical details:
- IP address, browser type and version, and operating system.
- Pages viewed, tools used, time on page and clickstream information.
- Device identifiers and mobile advertising identifiers where relevant.
- Cookie and tracking information (refer to our Cookie Policy).
1.3 Information Supplied by Others
Information may come from external parties such as identity-check providers, fraud-screening services and analytics partners. We may combine it with information already held to improve reliability and protection.
2. How We Apply Your Data
The information collected may be used to:
- Open and administer your account and deliver the Service.
- Process and carry out trading signals and automated orders through connected brokers.
- Tailor your experience and present useful market information.
- Send service messages such as confirmations, trading updates and security notices.
- Send promotional messages where you consent or applicable law permits.
- Identify, examine and stop fraudulent or unlawful behaviour.
- Meet legal and regulatory responsibilities.
- Enhance, test and create Service features using aggregated, anonymised information.
3. Processing Grounds for EEA/UK Users
For people in the European Economic Area or the United Kingdom, personal information is processed on these legal grounds:
- Contract performance: to deliver the Service requested by you.
- Legitimate interests: security, fraud prevention and improving the product.
- Legal requirement: meeting financial regulation and tax obligations.
- Consent: marketing and optional cookies, which you may withdraw at any time.
4. When Information Is Shared
We do not trade in your personal information. It may be disclosed to:
- Service providers: cloud hosting, email, analytics and support suppliers required by contract to safeguard your information.
- Linked brokers and exchanges: only the API instructions needed to carry out the strategy you have configured.
- Public authorities: where legislation, a court direction or protection of our rights requires it.
- Corporate transactions: during a merger, acquisition or asset sale, provided the acquiring party continues to follow this policy.
5. Transfers Across Borders
Neurovento operates internationally. Your information may be transferred to and handled in jurisdictions outside Australia, including the United States and countries within the European Union. Where applicable, we apply suitable safeguards, such as approved standard contractual clauses, to support secure international transfers.
6. Keeping Information
We keep personal information while your account remains open or for as long as needed to provide the Service. Following closure, some records may be held for up to seven years to meet financial regulatory duties. Aggregated, anonymised analytics may be retained without a fixed end date.
7. Your Data Choices
Subject to your location, you may be entitled to:
- Obtain a copy of the personal information we hold about you.
- Have incorrect or incomplete information amended.
- Ask for your information to be erased (the "right to be forgotten").
- Challenge or limit particular processing activities.
- Data portability — receive information in a structured, machine-readable form.
- Revoke consent at any point, without changing earlier lawful processing.
To make a request under these rights, contact us at . We aim to reply within 30 days.
8. Protecting Information
We use recognised security controls, including TLS 1.3 for data in transit, AES-256 for stored data, multi-factor authentication, role-based permissions and yearly independent penetration testing. No system can be guaranteed completely secure. Use a strong, unique password and turn on two-factor authentication where available.
9. Cookies and Similar Tools
Cookies and related technologies help us operate and improve the Service. More information is available in our Cookie Policy.
10. Information About Children
The Service is not intended for anyone under 18, and we do not knowingly gather children’s personal information. If you think a child has submitted data to us, tell us and we will take steps to remove it promptly.
11. Revisions to This Policy
We may amend this Privacy Policy periodically. Significant changes will be communicated through a website notice or email. If you keep using the Service after an updated version takes effect, that use indicates acceptance of the revised policy.